Frequently Asked Questions
What is ‘Kimberfire’?
Kimberfire is the brilliant way to buy engagement rings, diamonds, and high-quality diamond jewelry. ‘Kimberlite’ is the rock in the earth where diamonds are found, and ‘fire’ is the scintillation and brilliance of our hand-picked diamonds.
How do you keep your prices so low?
A number of factors blend together perfectly to ensure our customers receive great monetary value on their purchase, while still receiving the personal service of a high-end store. Online customer acquisition, direct access to wholesale diamond inventory, custom manufacturing, and non-traditional retail space are just a few things that help us stand apart from the crowd.
What is Kimberfire’s sales process?
Please submit an inquiry, email us at email@example.com, or call us at (416) 861-8110 and we’ll arrange a time for your no-obligation virtual consultation. We serve clients across Canada, and most of our clients work with us 100% remotely – even if they live nearby. For clients living in the Toronto area, however, we are able to accommodate in-office follow up visits if preferred for ring size assessment, diamond viewing, pickup, etc. During your consultation, we go over diamond education with you as well as considerations catered to your budget so that we can assist you in selecting the perfect diamond. Lastly, with your guidance, we design and manufacture a stunning piece of jewelry to set your diamond(s) in.
Are you by appointment only?
We encourage you to contact us if you are considering a visit. As we are in virtual and in-person meetings with scheduled clients throughout the day, we are generally unable to accommodate an in-person meeting without prior notice.
How is Kimberfire different from traditional retail stores?
Traditional retail stores purchase their diamonds from local wholesalers. These stores typically require significant markups in order to cover the costs of financing inventory and paying high street rent. Kimberfire does not finance any inventory and does not rent traditional retail properties. We allow you, our client, direct access to wholesale diamonds – significantly minimizing any unnecessary overhead costs and time spent researching on your end. We then work alongside you to design your custom Kimberfire jewelry. You are purchasing your diamond at very competitive prices, but with personal guidance, jewelry design expertise and the quality assurance of the Kimberfire brand.
How is Kimberfire different from traditional online diamond retailers?
Each diamond is unique and it is extremely important to work alongside an expert, and to have someone you trust inspect your diamond in-person before purchasing. Two diamonds each with the same criteria regarding cut, carat, colour and clarity, can vary by thousands of dollars – no two diamonds are alike! At Kimberfire, we provide you with direct access to wholesale diamond inventory, hand-picked from thousands of options overseas. You are only seeing the best of the best, and even then we meet with you one-on-one to select your diamond and design your jewelry.
Do you only offer custom designed jewelry?
We take immense pride in our custom work. We’re especially proud that we can offer our quality standards to the public at better prices than even pre-made rings at traditional jewelry stores. While each item we create is one-of-a-kind, and we incorporate client feedback and requests, our design preferences lean toward the classic and currently on-trend styles. Each of our clients are given the opportunity to go through the design phase of their item step-by-step alongside their dedicated consultant. We also have a curated selection of pre-designed and pre-made fine jewelry items available for purchase.
How long does a custom piece take to complete?
Please allow for 8 weeks from the date of purchase prior to any required deadline. Actual production takes approximately 4 to 6 weeks from when your design is approved. For engagement rings and other jewelry with centre stones – we create each ring from the ground up, specifically for the selected diamond(s).
Can I provide my own diamond?
In order to protect our brand quality and ethical sourcing standards, we can only work with diamonds and materials which we’ve provided ourselves.
Do you carry lab grown diamonds?
We have an extensive inventory of both natural, earth-mined diamonds as well as lab grown diamonds. There is nothing wrong with making an educated decision to buy a lab grown diamond, while knowing all the facts! As a matter of protecting our clients’ investment in their diamond, we usually recommend natural, untreated, GIA certified diamonds. Over time, as technology improves and competition increases, lab grown diamonds are certain to lose most of their value. That being said, people have personal preferences and, if you feel a lab grown diamond is right for you, we are able to provide a beautiful and well priced selection – and we’ll make a stunning piece of jewelry with your chosen diamond.